Seasonal Client Experience Specialist

H&R Block, Inc.; Lancaster (OH); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

H&R Block, Inc. in Lancaster, OH is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person during tax season. You will manage check-in, scheduling, and document intake, coordinating with tax professionals to deliver a smooth client experience.

The role emphasizes professionalism, confidentiality, and teamwork, with opportunities to grow into tax preparation or office leadership through training and hands-on involvement.

Qualifikationen

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication.
• Able to multitask and manage priorities.
• Detail-oriented with good organizational skills.
• Comfort with basic computer programs and scheduling tools.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Interpersonal skills

Communication

Multitasking

Attention to detail

Customer service

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. in Lancaster, OH is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person during tax season. You will manage check-in, scheduling, and document intake, coordinating with tax professionals to deliver a smooth client experience.

The role emphasizes professionalism, confidentiality, and teamwork, with opportunities to grow into tax preparation or office leadership through training and hands-on involvement.