Seasonal Client Experience Specialist

H&R Block, Inc.; Madera (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support office operations in person.

You will collaborate with tax professionals and maintain a professional environment while handling confidential information. Alongside strong communication and multitasking skills, you will use basic computer tools including Microsoft Office and scheduling systems, with availability for evenings and weekends

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with Microsoft Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document handling.
• Maintain organized, clean office environment for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Evenings and weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, schedule appointments, and support office operations in person.

You will collaborate with tax professionals and maintain a professional environment while handling confidential information. Alongside strong communication and multitasking skills, you will use basic computer tools including Microsoft Office and scheduling systems, with availability for evenings and weekends