Seasonal Client Experience Specialist

TravisMathew Company; Fort Worth (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

TravisMathew seeks a Client Associate to uphold exceptional in-store service and drive sales in a premium apparel retail environment. You will engage with customers, build repeat business, and stay current on the seasonal line, fabrics, and fit while supporting store events and CRM efforts.

Role requires flexible hours including weekends/evenings/holidays, strong communication, and the ability to work independently or with team support to meet KPIs and profitability goals.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Retail sales or customer service experience preferred.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Microsoft Applications

POS systems

Communication

Independent decisions

Non-traditional hours

Job description

TravisMathew seeks a Client Associate to uphold exceptional in-store service and drive sales in a premium apparel retail environment. You will engage with customers, build repeat business, and stay current on the seasonal line, fabrics, and fit while supporting store events and CRM efforts.

Role requires flexible hours including weekends/evenings/holidays, strong communication, and the ability to work independently or with team support to meet KPIs and profitability goals.