Seasonal Client Experience Specialist

Jackson Hewitt; Decatur (IL); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Full-time and part-time positions

Job summary

Jackson Hewitt - Headquarters is seeking a Seasonal Client Support Associate to be the friendly face for clients visiting our offices, delivering exceptional service and supporting the client journey. You will engage with clients, confirm appointments, follow up with prospects, and share marketing materials to keep clients engaged during wait times.

No matter your background or experience level, this role offers opportunities to learn and grow within a welcoming, customer-focused team.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide essential support.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients in office.
• Keep clients engaged during wait times and ensure exceptional experiences.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Customer service experience

Job description

Jackson Hewitt - Headquarters is seeking a Seasonal Client Support Associate to be the friendly face for clients visiting our offices, delivering exceptional service and supporting the client journey. You will engage with clients, confirm appointments, follow up with prospects, and share marketing materials to keep clients engaged during wait times.

No matter your background or experience level, this role offers opportunities to learn and grow within a welcoming, customer-focused team.