Seasonal Client Experience Specialist

Jackson Hewitt - Headquarters; Jackson (MS); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Signing bonus

Advancement opportunities

Flexible schedules

Work Lotto

Teladoc access

Identity theft protection

Tax training reimbursement

Referral bonuses

Tax education

401k with match

Job summary

Jackson Hewitt - Headquarters is seeking a Seasonal Client Support Associate to welcome clients and deliver exceptional service in our offices. You will engage with customers, confirm appointments, and help create a positive, efficient experience.

The role emphasizes strong communication, friendly interaction, and the ability to adapt to a fast-paced retail environment. Both full-time and part-time schedules are available, with opportunities for growth and training support through the company.

Qualifications

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role
• Flexible schedule options available for full-time and part-time roles

Responsibilities

• Actively engage with clients, confirm appointments, and follow up with past and potential clients
• Distribute marketing materials
• Keep clients engaged during wait times
• Provide essential support and ensure exceptional client experiences

Skills

Interpersonal skills

Retail experience

Computer literacy

Customer service

Learning mindset

Flexible schedules

Job description

Jackson Hewitt - Headquarters is seeking a Seasonal Client Support Associate to welcome clients and deliver exceptional service in our offices. You will engage with customers, confirm appointments, and help create a positive, efficient experience.

The role emphasizes strong communication, friendly interaction, and the ability to adapt to a fast-paced retail environment. Both full-time and part-time schedules are available, with opportunities for growth and training support through the company.