Seasonal Client Support & Relations Specialist

Jackson Hewitt - ACK; Village of Liverpool (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Full-time and part-time positions

Flexible Schedule Options

Work Lotto

Low-cost benefits (healthcare, dental

Teladoc (Unlimited Teladoc sessions)

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement

Employee referral program

Medical & Prescription benefit option

401k with Company Match

Earned Wage Access

Job summary

Jackson Hewitt - ACK is seeking a Seasonal Client Support Associate to be the friendly face for clients visiting our offices. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep customers engaged during wait times.

If you enjoy building relationships, have strong communication skills, and thrive in a fast-paced retail environment, this role offers flexible schedules, training, and paths for advancement

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and ensure exceptional experiences.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Provide essential support to clients visiting offices.
• Join the team and make a positive impact on the client journey.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Basic computer skills

Job description

Jackson Hewitt - ACK is seeking a Seasonal Client Support Associate to be the friendly face for clients visiting our offices. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep customers engaged during wait times.

If you enjoy building relationships, have strong communication skills, and thrive in a fast-paced retail environment, this role offers flexible schedules, training, and paths for advancement