Seasonal Client Experience Associate

H&R Block, Inc.; Elmer (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in-person. You will work with tax professionals and handle client check-ins, building a professional, organized environment during tax season.

The role emphasizes strong communication, multitasking, and confidentiality, with opportunities to grow into tax prep or office leadership as part of a collaborative team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced

Interpersonal skills

Multitasking

Attention to detail

Office software

Scheduling systems

Evenings/weekends availability

Education

High school diploma

GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in-person. You will work with tax professionals and handle client check-ins, building a professional, organized environment during tax season.

The role emphasizes strong communication, multitasking, and confidentiality, with opportunities to grow into tax prep or office leadership as part of a collaborative team.