Seasonal Client Services Specialist

H&R Block, Inc.; Unionville (MO); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will contribute to a welcoming office experience and help teams stay organized.

In this role you’ll handle scheduling, maintain clean workspaces, and support clients in person, over the phone, or virtually. Prior customer service experience and the ability to multi-task are valued.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management skills and computer proficiency.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will contribute to a welcoming office experience and help teams stay organized.

In this role you’ll handle scheduling, maintain clean workspaces, and support clients in person, over the phone, or virtually. Prior customer service experience and the ability to multi-task are valued.