Seasonal Client Experience Specialist

H&R Block; Georgetown (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, handle phones, and connect clients with the right tax professionals. The role emphasizes delivering friendly, personalized service and supporting smooth client experiences in person, by phone, or virtually.

Candidates should bring a background in customer service, strong organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Multi-tasking

Time management

Interpersonal communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, handle phones, and connect clients with the right tax professionals. The role emphasizes delivering friendly, personalized service and supporting smooth client experiences in person, by phone, or virtually.

Candidates should bring a background in customer service, strong organizational skills, and the ability to multitask in a fast-paced environment.