Seasonal Client Experience Specialist

H&R Block, Inc.; Liberty (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure client needs are met in person, over the phone, or virtually.

This role supports a fast-paced office, requires strong organizational and multitasking skills, and proficiency with Microsoft Office. High school diploma or equivalent preferred; flexible schedule and multiple locations may be

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitasking

Organizational skills

Time management

MS Office

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure client needs are met in person, over the phone, or virtually.

This role supports a fast-paced office, requires strong organizational and multitasking skills, and proficiency with Microsoft Office. High school diploma or equivalent preferred; flexible schedule and multiple locations may be