Seasonal Client Experience Specialist

H&R Block, Inc.; Bastrop (TX); Sur place; USD 19 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Bastrop, TX. This in-person role serves as the welcoming face of the office, handles scheduling, and supports daily operations with tax professionals.

Training will prepare you for potential growth into tax preparation or office leadership. You will greet clients, route them to the right tax professional, manage check-in, and maintain a professional, organized office environment while protecting confidential

Qualifications

• Experience in fast-paced, client-focused environments.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Scheduling familiarity

Evenings/weekends availability

Formation

High school diploma/GED or equivalent

Outils

Microsoft Office

Microsoft Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Bastrop, TX. This in-person role serves as the welcoming face of the office, handles scheduling, and supports daily operations with tax professionals.

Training will prepare you for potential growth into tax preparation or office leadership. You will greet clients, route them to the right tax professional, manage check-in, and maintain a professional, organized office environment while protecting confidential