Seasonal Client Experience Coordinator

H&R Block, Inc.

Wethersfield (CT)

On-site

USD 17,000 - 25,000

Part time

2 days ago

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Job summary

H&R Block, Inc. is seeking a friendly Client Service Professional / Receptionist for the upcoming tax season. This in-person role welcomes clients, manages check-in, and coordinates with tax professionals to ensure smooth daily operations.

You will handle scheduling, document intake, and maintain a welcoming office environment while upholding confidentiality and professional standards.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills; able to collaborate with team.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail.
Proficient with basic computer programs (Microsoft Office, Teams, scheduling systems).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming first impression as the face of the office.
Answer phone calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality and discretion.