Seasonal Client Experience Coordinator

H&R Block, Inc.; Hoover (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to match clients with the right expert and maintain a welcoming front desk environment during tax season.

The role involves handling check-ins, organizing documents, and ensuring a professional client experience while staying confidential with sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with follow-through.
• Proficient with MS Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with professionals.
• Manage check-in and intake, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information confidentially.

Skills

Customer service

Multitasking

Communication

Office software

Scheduling

Evenings & weekends

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to match clients with the right expert and maintain a welcoming front desk environment during tax season.

The role involves handling check-ins, organizing documents, and ensuring a professional client experience while staying confidential with sensitive information.