In-Office Client Concierge - Front Desk (Tax Season)

H&R Block, Inc.; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block in Florida is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role partners with tax professionals to ensure a smooth client experience and provides a pathway into tax-related roles through training and support.

The position emphasizes strong communication, multitasking, and a professional, confidential approach to handling client information, with availability for evenings and

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, scheduling).
• Evenings and weekends availability during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with the right tax professional.
• Manage check-in and intake, including document scanning and organization.
• Maintain office cleanliness and organization to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-focused communication

Multitasking

Team collaboration

Attention to detail

Basic computer skills

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Florida is hiring a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role partners with tax professionals to ensure a smooth client experience and provides a pathway into tax-related roles through training and support.

The position emphasizes strong communication, multitasking, and a professional, confidential approach to handling client information, with availability for evenings and