Seasonal Client Concierge & Receptionist (Tax Office)

H&R Block, Inc.; Oak Ridge (TN); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Oak Ridge, TN. The role centers on greeting clients, scheduling, and supporting day-to-day office operations with tax professionals. It is an in-person position during tax season.

The ideal candidate has strong interpersonal skills, the ability to multitask, and experience in fast-paced client-facing environments. Availability for evenings and weekends is expected to cover peak periods.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Communication

Education

High school diploma/GED

Tools

Microsoft Office/Teams/scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Oak Ridge, TN. The role centers on greeting clients, scheduling, and supporting day-to-day office operations with tax professionals. It is an in-person position during tax season.

The ideal candidate has strong interpersonal skills, the ability to multitask, and experience in fast-paced client-facing environments. Availability for evenings and weekends is expected to cover peak periods.