Seasonal Client Concierge & Receptionist, Tax Office

H&R Block, Inc.; New London (CT); On-site; USD 19,000 - 30,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office during tax season. You will manage client check-in, scheduling, and daily operations, supporting tax professionals in a busy, in-person environment.

Responsibilities include greeting clients, coordinating appointments, processing documents, and maintaining a professional, organized office. Previous hospitality or customer service experience is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and provide a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office during tax season. You will manage client check-in, scheduling, and daily operations, supporting tax professionals in a busy, in-person environment.

Responsibilities include greeting clients, coordinating appointments, processing documents, and maintaining a professional, organized office. Previous hospitality or customer service experience is a plus.