Seasonal Client Concierge & Receptionist — Tax Office

H&R Block, Inc.; Arlington (VA); Sur place; USD 18 000 - 37 000; Temps partiel

Résumé du poste

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations.

You will greet clients, answer phones, schedule appointments, and connect customers with the right tax professional, contributing to a professional and efficient client experience. This in-person role requires strong interpersonal skills, multitasking, and reliability, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Interpersonal skills

Communication

Team collaboration

Multitasking

Organizational skills

Computer proficiency

Formation

High school diploma or GED

Outils

Microsoft Office

Scheduling systems

Teams

Description du poste

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations.

You will greet clients, answer phones, schedule appointments, and connect customers with the right tax professional, contributing to a professional and efficient client experience. This in-person role requires strong interpersonal skills, multitasking, and reliability, with availability to work evenings and weekends during tax season.