Client Experience Concierge - Tax Office Front Desk

H&R Block, Inc.; New Milford (CT); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations in Connecticut.

You will greet clients, handle check-in and intake, answer calls, schedule appointments, and connect clients with the appropriate tax professional. This role requires strong interpersonal skills, reliability, and the ability to multitask in a fast-paced environment.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Client service

Communication

Multitasking

Office software

Scheduling systems

Team collaboration

Evening/weekend availability

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations in Connecticut.

You will greet clients, handle check-in and intake, answer calls, schedule appointments, and connect clients with the appropriate tax professional. This role requires strong interpersonal skills, reliability, and the ability to multitask in a fast-paced environment.