Seasonal Client Concierge & Receptionist (In-Office)

H&R Block, Inc.; Yorktown (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Virginia (Yorktown area) is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals, handle check-in and document intake, and help keep the office organized. Evening and weekend shifts during tax season are required.

This role offers training and a path into tax preparation or office leadership within a collaborative team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Team collaboration

Multitasking

Attention to detail

Basic computer skills

Office scheduling tools

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Virginia (Yorktown area) is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals, handle check-in and document intake, and help keep the office organized. Evening and weekend shifts during tax season are required.

This role offers training and a path into tax preparation or office leadership within a collaborative team.