Seasonal Client Concierge & Receptionist (Evenings/Weekends)

H&R Block, Inc.; Westlake (FL); On-site; USD 19,000 - 30,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, manage check-in, and coordinate with tax professionals to align client needs with the right specialist.

This in-person role supports daily operations and client experience during tax season. You will work with a team, handle documents securely, and maintain a clean, organized front desk.

Qualifications

• Experience in a fast-paced, client-focused environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Proficiency with basic computer programs (Office, Teams, scheduling).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Office software

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, manage check-in, and coordinate with tax professionals to align client needs with the right specialist.

This in-person role supports daily operations and client experience during tax season. You will work with a team, handle documents securely, and maintain a clean, organized front desk.