Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Village of Carthage (NY); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in person.

You will manage client check-in, schedule appointments, and coordinate with tax professionals to match client needs, contributing to a smooth daily operation. Answering calls, maintaining a clean reception area, and handling sensitive information with confidentiality are key parts of the role.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Evenings and weekends availability during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Experience in fast-paced environments

Customer service mindset

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in person.

You will manage client check-in, schedule appointments, and coordinate with tax professionals to match client needs, contributing to a smooth daily operation. Answering calls, maintaining a clean reception area, and handling sensitive information with confidentiality are key parts of the role.