Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Maxton (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office.

This in-person role handles client check-in, scheduling, and daily office operations, collaborating with tax professionals to ensure a smooth client experience. The ideal candidate will have strong interpersonal skills, multitask effectively, and be comfortable with basic computer tools.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools like Microsoft Office/Teams/scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office.

This in-person role handles client check-in, scheduling, and daily office operations, collaborating with tax professionals to ensure a smooth client experience. The ideal candidate will have strong interpersonal skills, multitask effectively, and be comfortable with basic computer tools.