Seasonal Client Concierge / Receptionist (Tax Season)

H&R Block, Inc.; Fall River (MA); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

In-person role

Seasonal position

Competitive pay

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person in Fall River, MA.

You will work with tax professionals to ensure a smooth client experience and access opportunities for growth within the tax office. The role requires strong communication, multitasking, and discretion when handling sensitive information, with evenings and weekend availability during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office cleanliness and organization for a professional client experience.
• Collaborate with tax professionals and staff to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/Weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person in Fall River, MA.

You will work with tax professionals to ensure a smooth client experience and access opportunities for growth within the tax office. The role requires strong communication, multitasking, and discretion when handling sensitive information, with evenings and weekend availability during tax season.