Seasonal Client Concierge & Receptionist

H&R Block, Inc.

Bowling Green (KY)

On-site

USD 17,000 - 25,000

Part time

3 days ago

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Job summary

H&R Block in Bowling Green, KY, seeks a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will manage scheduling, assist daily office operations, and collaborate with tax professionals. Training will be provided, and the role offers a path into tax preparation or leadership.

The position is in-person with evenings and weekend hours during tax season and a focus on client confidentiality and excellent service.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills to serve clients professionally.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and scheduling tools.
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming, professional first impression.
Answer phone calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including document scanning and organization.
Maintain office organization and cleanliness to support a smooth client experience.
Collaborate with tax professionals to ensure seamless daily operations.
Handle sensitive client information with confidentiality and care.