Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Columbia (MD); Sur place; USD 22 000 - 37 000; Plein temps

Résumé du poste

H&R Block, Inc. in Columbia, MD is seeking a seasonal Client Service Professional / Receptionist. You’ll greet clients, handle scheduling, and support office operations with a team of tax professionals in a fast-paced environment.

This in-person role emphasizes excellent service, confidentiality, and organization, with opportunities to grow into tax preparation or leadership as the season progresses.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain neat office operations to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Customer service

Professionalism

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. in Columbia, MD is seeking a seasonal Client Service Professional / Receptionist. You’ll greet clients, handle scheduling, and support office operations with a team of tax professionals in a fast-paced environment.

This in-person role emphasizes excellent service, confidentiality, and organization, with opportunities to grow into tax preparation or leadership as the season progresses.