Seasonal Client Concierge & Office Support

H&R Block, Inc.; Erwin (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Erwin, Tennessee, to greet clients and support daily office operations in person.

You will manage check-ins, schedule appointments, coordinate with tax professionals, and help maintain a welcoming, organized office during tax season.

This role offers training and potential stepping stones into tax preparation or leadership, with emphasis on confidentiality and professional client service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Ability to greet clients professionally and handle inquiries.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer skills

Customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Erwin, Tennessee, to greet clients and support daily office operations in person.

You will manage check-ins, schedule appointments, coordinate with tax professionals, and help maintain a welcoming, organized office during tax season.

This role offers training and potential stepping stones into tax preparation or leadership, with emphasis on confidentiality and professional client service.