Seasonal Client Services Concierge & Reception

H&R Block, Inc.; Cordova (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. in Cordova, Tennessee is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will answer calls, check clients in, handle documents, maintain a tidy, professional front desk, and collaborate with tax professionals to ensure a smooth client experience during tax season.

Qualifications

• Experience in fast-paced client-facing roles.
• Ability to multitask and manage priorities throughout the day.
• Excellent communication and professional demeanor.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming front desk presence.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including documents scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.

Skills

Customer service

Multitasking

Communication skills

Team collaboration

Microsoft Office

Scheduling software

Education

High school diploma/GED

Tools

Scheduling systems

Job description

H&R Block, Inc. in Cordova, Tennessee is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will answer calls, check clients in, handle documents, maintain a tidy, professional front desk, and collaborate with tax professionals to ensure a smooth client experience during tax season.