Seasonal Client Concierge & Office Coordinator

H&R Block, Inc.; Knoxville (TN); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Knoxville, TN to be the warm, professional face of the office.

You will greet clients, manage check-ins, answer phones, schedule appointments, and connect clients with the right tax professional. You’ll support daily office operations, maintain organization, handle confidential information with discretion, and collaborate with tax professionals to ensure a smooth client experience during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Communication

Multitasking

Team collaboration

Discretion

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Knoxville, TN to be the warm, professional face of the office.

You will greet clients, manage check-ins, answer phones, schedule appointments, and connect clients with the right tax professional. You’ll support daily office operations, maintain organization, handle confidential information with discretion, and collaborate with tax professionals to ensure a smooth client experience during tax season.