Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Shelton (CT); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in Shelton, CT. This in-person role includes managing check-in, scheduling, and coordinating with tax professionals to ensure a smooth, professional client experience.

The position emphasizes confidentiality, teamwork, and maintaining an organized office environment while offering opportunities to grow into tax preparation or office leadership during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal communication

Multitasking

Detail oriented

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in Shelton, CT. This in-person role includes managing check-in, scheduling, and coordinating with tax professionals to ensure a smooth, professional client experience.

The position emphasizes confidentiality, teamwork, and maintaining an organized office environment while offering opportunities to grow into tax preparation or office leadership during tax season.