Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Knoxville seeks a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, answer phones, and coordinate with tax professionals to ensure smooth office flow. This in-person role begins with training and offers a pathway into tax preparation or leadership.

Evenings and weekends are required during tax season. You will be part of a supportive team, contributing to an excellent client experience and efficient daily operations.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Microsoft Teams

Job description

H&R Block, Inc. in Knoxville seeks a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, answer phones, and coordinate with tax professionals to ensure smooth office flow. This in-person role begins with training and offers a pathway into tax preparation or leadership.

Evenings and weekends are required during tax season. You will be part of a supportive team, contributing to an excellent client experience and efficient daily operations.