Seasonal Client Concierge & Office Coordinator

H&R Block, Inc.; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block in Jacksonville, FL is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and support daily operations alongside tax professionals.

The role requires strong communication, multitasking, and attention to detail, with evenings/weekends during tax season. In-person position focused on delivering a professional client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings & weekends availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block in Jacksonville, FL is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and support daily operations alongside tax professionals.

The role requires strong communication, multitasking, and attention to detail, with evenings/weekends during tax season. In-person position focused on delivering a professional client experience.