Client Concierge & Front Desk Associate (Tax Office)

H&R Block, Inc.; Jacksonville (AR); On-site; USD 18,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Jacksonville, AR, is seeking a seasonal Client Service Professional / Receptionist. The role is in-person, welcoming clients, managing scheduling, and supporting daily office operations alongside tax professionals.

You will greet clients, handle check-in, coordinate appointments, and maintain a professional, organized office. Prior experience in client-facing roles and availability during tax season are required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the office face.
• Answer phone calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office cleanliness and organization to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organizational skills

MS Office

Scheduling systems

Evenings & weekends

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block, Inc. in Jacksonville, AR, is seeking a seasonal Client Service Professional / Receptionist. The role is in-person, welcoming clients, managing scheduling, and supporting daily office operations alongside tax professionals.

You will greet clients, handle check-in, coordinate appointments, and maintain a professional, organized office. Prior experience in client-facing roles and availability during tax season are required.