Seasonal Client Concierge - In-Person Reception & Growth

H&R Block, Inc.; West Springfield (MA); Presencial; USD 21.000 - 37.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in West Springfield, MA. You will greet clients, schedule appointments, manage check-in, and keep the office running smoothly in a fast-paced, client-focused environment.

This in-person role requires strong communication, multitasking, and basic computer skills. You’ll work evenings and weekends during tax season and may develop into tax prep or office leadership with training and team support.

Formación

• Experience in fast-paced, client-centric settings.
• Strong interpersonal and communication skills for clients and team.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic software tools (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Fast-paced environment

Interpersonal communication

Multitasking

Attention to detail

Basic computer skills (Office, Teams,

Educación

High school diploma/GED or equivalent

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in West Springfield, MA. You will greet clients, schedule appointments, manage check-in, and keep the office running smoothly in a fast-paced, client-focused environment.

This in-person role requires strong communication, multitasking, and basic computer skills. You’ll work evenings and weekends during tax season and may develop into tax prep or office leadership with training and team support.