Seasonal Client Concierge – In-Office Reception

H&R Block, Inc.; Burbank (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Burbank, CA is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, schedule appointments, and guide clients to the right tax professional, while upholding a welcoming, professional office environment.

This in-person position supports daily operations, manages intake and documentation, and requires confidentiality. Training is provided, with opportunities to advance into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication.
• Ability to multitask and manage priorities.
• Detail-oriented with good follow-through.
• Proficient with basic computer programs (Office, Teams).
• Availability evenings and weekends during tax season.

Responsibilities

• Greet clients and represent the office professionally.
• Answer phones, schedule appointments, match clients with tax pros.
• Manage check-in and intake, including document handling.
• Maintain organized, clean office for a professional experience.
• Collaborate with tax professionals to support daily operations.
• Handle confidential client information with discretion.

Skills

Customer service

Multitasking

Communication skills

Office software

Scheduling systems

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. in Burbank, CA is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, schedule appointments, and guide clients to the right tax professional, while upholding a welcoming, professional office environment.

This in-person position supports daily operations, manages intake and documentation, and requires confidentiality. Training is provided, with opportunities to advance into tax preparation or office leadership.