Seasonal Client Concierge & Front Desk – Tax Office

H&R Block, Inc.; Wabash (IN); On-site; USD 28,000 - 36,000; Part time

Job summary

H&R Block in Lafayette IN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client check-in and scheduling. You will coordinate with tax professionals, keep the front desk organized, and support daily operations in person during tax season.

The role requires strong interpersonal skills, multitasking ability, and attention to detail, with availability for evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Proficient with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.
• Previous receptionist/office experience preferred.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Attention to detail

Confidentiality

Scheduling

Team player

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Lafayette IN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client check-in and scheduling. You will coordinate with tax professionals, keep the front desk organized, and support daily operations in person during tax season.

The role requires strong interpersonal skills, multitasking ability, and attention to detail, with availability for evenings and weekends.