Front Desk Pro & Client Concierge (Tax Season)

H&R Block, Inc.; West Lafayette (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Lafayette, IN to be the welcoming face of the office. You will manage client scheduling, support daily operations, and assist tax professionals during peak season.

This in-person role offers hands-on training and opportunities to grow into tax preparation or office leadership. Evenings and weekends are required during tax season, and the position provides exposure to the busy tax office environment with potential for

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document handling.
• Maintain a clean, organized office environment.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office / Teams

Scheduling systems

Evenings and weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Lafayette, IN to be the welcoming face of the office. You will manage client scheduling, support daily operations, and assist tax professionals during peak season.

This in-person role offers hands-on training and opportunities to grow into tax preparation or office leadership. Evenings and weekends are required during tax season, and the position provides exposure to the busy tax office environment with potential for