Seasonal Client Concierge - Front Desk (Tax Office)

H&R Block, Inc.; Spring Valley (CA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will connect clients with the appropriate tax professional and help maintain a professional front desk environment.

The role emphasizes confidentiality, teamwork, and readiness to assist during tax season with flexibility for evenings and weekends. Training will help you grow toward tax preparation or office leadership.

Qualifications

• Experience in fast-paced client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Basic computer skills

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will connect clients with the appropriate tax professional and help maintain a professional front desk environment.

The role emphasizes confidentiality, teamwork, and readiness to assist during tax season with flexibility for evenings and weekends. Training will help you grow toward tax preparation or office leadership.