Seasonal Client Service & Front Desk Host

H&R Block, Inc.; Portland (ME); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Portland, ME is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will schedule appointments, check clients in, and match them with the appropriate tax professional, contributing to a welcoming, efficient office environment.

The role emphasizes confidentiality, teamwork, and flexibility, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Team collaboration

Professionalism

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Portland, ME is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will schedule appointments, check clients in, and match them with the appropriate tax professional, contributing to a welcoming, efficient office environment.

The role emphasizes confidentiality, teamwork, and flexibility, with availability to work evenings and weekends during tax season.