Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Ville Platte (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Ville Platte, LA is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, answer phones, and support daily office operations.

You will collaborate with tax professionals, coordinate scheduling, and help maintain a professional client experience. This in-person role includes training with potential paths into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Familiarity with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organization

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Ville Platte, LA is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, answer phones, and support daily office operations.

You will collaborate with tax professionals, coordinate scheduling, and help maintain a professional client experience. This in-person role includes training with potential paths into tax preparation or office leadership.