Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Tarentum (Allegheny County); Presencial; USD 19.000 - 33.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients in person, manage check-ins, and support daily office operations during tax season. The role offers exposure to tax professionals and potential growth into tax preparation or office leadership.

You will handle scheduling, client intake, and collaboration with the tax team to ensure a smooth, professional client experience while maintaining confidentiality and accuracy in handling documents.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with organized approach.
• Proficiency with basic computer software and scheduling tools.
• Availability to work evenings/weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Conocimientos

Interpersonal communication

Multitasking

Attention to detail

Customer service

Team collaboration

Educación

High school diploma or GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients in person, manage check-ins, and support daily office operations during tax season. The role offers exposure to tax professionals and potential growth into tax preparation or office leadership.

You will handle scheduling, client intake, and collaboration with the tax team to ensure a smooth, professional client experience while maintaining confidentiality and accuracy in handling documents.