Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; North Adams (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and basic administration while collaborating with tax pros to ensure a smooth workflow.

The position supports evenings and weekends during tax season and offers a pathway into tax preparation or office leadership within a fast-paced client-centric environment.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and basic administration while collaborating with tax pros to ensure a smooth workflow.

The position supports evenings and weekends during tax season and offers a pathway into tax preparation or office leadership within a fast-paced client-centric environment.