Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Shiloh (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth day-to-day flow.

Role is in-person and requires availability for evenings and weekends during tax season. This position offers training and opportunities to grow into tax preparation or leadership roles within the office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team members.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service experience

Interpersonal skills

Multitasking

Organization

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth day-to-day flow.

Role is in-person and requires availability for evenings and weekends during tax season. This position offers training and opportunities to grow into tax preparation or leadership roles within the office.