Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Brooks Township (MI); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You’ll be the face of the office and link clients with the right tax professionals.

This role offers training and growth into tax preparation or office leadership, requires evenings and weekend availability during tax season, and emphasizes confidentiality, teamwork, and a welcoming, professional client experience.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication skills.
• Ability to multitask and manage competing priorities.
• Detail-oriented with follow-through.
• Proficient with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes including documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service experience

Multitasking

Interpersonal communication

Office software

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You’ll be the face of the office and link clients with the right tax professionals.

This role offers training and growth into tax preparation or office leadership, requires evenings and weekend availability during tax season, and emphasizes confidentiality, teamwork, and a welcoming, professional client experience.