Seasonal Client Concierge & Front Desk Host

H&R Block, Inc.; Town of Horseheads (NY); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person.

You will greet clients, answer calls, schedule appointments, and connect clients with the right tax professional, ensuring a smooth experience. As part of a tax office team, you will maintain a tidy front desk, handle sensitive information with discretion, and collaborate with colleagues to deliver high-quality service during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitasking

Communication

Attention to detail

Availability evenings/weekends

Office software basics

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person.

You will greet clients, answer calls, schedule appointments, and connect clients with the right tax professional, ensuring a smooth experience. As part of a tax office team, you will maintain a tidy front desk, handle sensitive information with discretion, and collaborate with colleagues to deliver high-quality service during tax season.