Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Knoxville (PA); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments, and connect clients with the right tax professionals during tax season.

The role focuses on delivering a professional client experience, maintaining office organization, and supporting daily operations with confidential handling of information. Evening and weekend availability is required.

Formación

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Client service

Communication

Multitasking

Organization

Computer skills

Scheduling systems

Evenings & weekends availability

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments, and connect clients with the right tax professionals during tax season.

The role focuses on delivering a professional client experience, maintaining office organization, and supporting daily operations with confidential handling of information. Evening and weekend availability is required.