Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Arbutus (MD); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, schedule appointments, and support day-to-day operations alongside tax professionals.

The role is in-person, with opportunities to grow into tax preparation or office leadership. Must be available evenings and weekends during tax season and familiar with Microsoft Office and scheduling tools.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including documents.
• Keep the office organized and clean for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Communication

Multitasking

Scheduling

Attention to detail

Team collaboration

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, schedule appointments, and support day-to-day operations alongside tax professionals.

The role is in-person, with opportunities to grow into tax preparation or office leadership. Must be available evenings and weekends during tax season and familiar with Microsoft Office and scheduling tools.