Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Dunkirk (MD); Vor Ort; USD 21.000 - 37.000; Vollzeit

Zusammenfassung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling for a busy in-person office. You’ll support daily office operations and work alongside tax professionals, with training and a path toward tax preparation or leadership.

The role emphasizes client service, organization, and confidentiality, with evenings and weekends during tax season required. This is an in-person position in a fast-paced environment.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Kenntnisse

Customer service

Multitasking

Communication

Team collaboration

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling for a busy in-person office. You’ll support daily office operations and work alongside tax professionals, with training and a path toward tax preparation or leadership.

The role emphasizes client service, organization, and confidentiality, with evenings and weekends during tax season required. This is an in-person position in a fast-paced environment.