Seasonal Client Concierge & Front Desk Pro (Tax Season)

H&R Block, Inc.; Lawrenceville (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Lawrenceville, GA to warmly greet clients, manage check-in, and support daily office operations. The role offers in-person, on-site work during tax season and opportunities to grow into tax preparation or office leadership.

You will coordinate scheduling, connect clients with appropriate tax professionals, and maintain a professional, organized front desk environment with strict confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Lawrenceville, GA to warmly greet clients, manage check-in, and support daily office operations. The role offers in-person, on-site work during tax season and opportunities to grow into tax preparation or office leadership.

You will coordinate scheduling, connect clients with appropriate tax professionals, and maintain a professional, organized front desk environment with strict confidentiality.