Seasonal Client Concierge & Front Desk Pro (In‑Person)

H&R Block, Inc.; Okeechobee (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, answer calls, schedule appointments, and help keep daily operations running smoothly in a busy tax-season environment.

This in-person position requires strong interpersonal skills, reliability, and the ability to multitask. You may gain exposure to tax work and leadership opportunities within a collaborative team setting.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Customer service

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, answer calls, schedule appointments, and help keep daily operations running smoothly in a busy tax-season environment.

This in-person position requires strong interpersonal skills, reliability, and the ability to multitask. You may gain exposure to tax work and leadership opportunities within a collaborative team setting.