Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Wakefield (RI); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Wakefield, RI to be the welcoming face of the office. You will greet clients, schedule appointments, and support daily operations with tax professionals.

This in-person role offers training and a pathway into tax prep or leadership within the office. Day-to-day duties include check-in, document scanning, organizing files, and maintaining a tidy reception area while collaborating with the team to ensure a smooth

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with Microsoft Office, Teams and scheduling tools.

Responsibilities

• Greet clients warmly and present a professional image.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

Attentive to detail

Professional phone etiquette

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Wakefield, RI to be the welcoming face of the office. You will greet clients, schedule appointments, and support daily operations with tax professionals.

This in-person role offers training and a pathway into tax prep or leadership within the office. Day-to-day duties include check-in, document scanning, organizing files, and maintaining a tidy reception area while collaborating with the team to ensure a smooth